FAQ
Frequently Asked Questions (FAQ)
Q: What is your typical turnaround time for orders?
A: Our standard turnaround time is 2-5 business days for most items. Custom orders may take longer depending on the complexity and current order colume.
Q: Do you offer same-day service?
A: Yes, we offer a same-day service for certain items. A fee will apply, and items must be requested before 12 PM for same-day processing.
Q: What is your return policy?
A: We accept returns on non-customized items within 30 days of purchase. Customized items are non-returnable unless there is an error on our part.
Q: How can I submit information and pictures for customized items?
A: You can submit your customization details during the order process by uploading your images before adding to the cart and leaving a note in the order details or notes section. You can also submit your customization details by emailing us at custom@murphymemskc.com with your order number, any specific requests, and pictures you’d like to include.
Q: Are there any risks with custom orders?
A: While we strive for perfection, custom orders may not always match your expectations due to color variances or design interpretations. Please ensure you provide clear instructions.
Q: What forms of payment do you accept?
A: We accept all major credit cards, PayPal, and gift cards from our store.
Q: Can I track my order?
A: Yes! You will receive a tracking number via email once your order has shipped.
Q: Do you offer international shipping?
A: Yes, we ship internationally! Please note that shipping fees and customs duties may apply.
Q: Can I purchase a gift card?
A: Absolutely! Gift cards are available for purchase on our website in various denominations. Please reach out to use for the direct link.
Q: Do you offer discounts for bulk orders?
A: Yes, we offer discounts for bulk orders. Please contact us directly for details.
Q: What should I do if my order is damaged during shipping?
A: Please contact us within 48 hours of receiving your shipment, and we will assist you with a replacement or refund.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us as soon as possible. Once an item has been processed, we may not be able to accommodate changes.
Q: What types of memorabilia and crafts do you offer?
A: We offer a wide range of items, including sports memorabilia, custom crafts, artwork, and handmade gifts.
Q: Are your items handmade or mass-produced?
A: Many of our items are handmade with care. We also carry some mass-produced memorabilia items for your convenience.
Q: How do I care for my memorabilia and crafted items?
A: To maintain their quality, we recommend keeping them out of direct sunlight and using mild cleaning solutions for any dusting needed.
Q: Can I collaborate with you for a unique project?
A: We love collaborating! Please reach out via our contact form or via email collab@murphymemskc.com to discuss your ideas with us.
Q: Do you offer workshops or classes?
A: We are currenly in the process of curating a small collection of classes and workshops. Check our website for upcoming events!